Nothing can be more frustrating when a certain part of your headset isn’t working and you have to contemplate buying an entirely new set. If your HyperX Cloud headphones’ microphone isn’t working, we’re going to show you how to fix it.
Multiple users have faced the same problems happening randomly. For some, they were trying out the headset for the very first time when the microphone died on them. After sending that much on a piece of gadget, how annoying is it that you can’t use it for a single day?
However, nothing to fret! You have not wasted your money; the microphone problem can be fixed. We have brought you four fixes for when the HyperX Cloud mic not working like you’d want it to. They’re all pretty simple with no DIY-ing involved.
All the Fixing – HyperX Cloud
Given there are four options, we are hoping something or the other will work out for you. You won’t have to try out all of them. Simply work your way down the list.
- Perform a little standard troubleshooting
- Update the driver of the headset
- Check your audio setting
- Reset your OS
Method 1: Perform a little standard troubleshooting
One of the main reasons behind your HyperX Cloud mic not working might be because it’s not connected correctly or mute. So, make sure to check out the connection of the headset as well as the mute settings.
- Check to ensure the mute switch isn’t turned on if you’re using your headset’s USB switcher.
- Check each one of the connectors. If they’re all secured properly and the problems are still persisting, consider plugging the USB cable into a different USB port. Alternatively, use the 3.5mm audio jack instead of a USB.
Is the microphone working now? If yes, great. But if it’s still not working, move onto the next method.
Method 2: Update the driver of the headset
If you’re using the wrong or an outdated driver, the HyperX Cloud’s microphone won’t work. It’s necessary to update the driver if you figure out that’s the issue.
The update can be completed manually or automatically. The manual process is technical, time consuming, and risky, so we won’t get into that here. Nor would we recommend it unless you have fantastic computer knowledge.
On the other hand, updating the driver automatically is very simple. Here’s how to do it on Windows:
- Connect to the internet.
- Go to your Start screen and type “device manager” in the search bar. It should show you the main choice right away. Click on Device Manager from the results of the search.
- Find the “Sound, video, and game controllers” section and double-click on it.
- Right-click on the sound hardware, in this case, the name of the headset, and select Update Driver Software.
- For updated driver software, select Search automatically and wait for your OS to update the driver software.
- Windows will check for the availability of any updated driver software. If available, allow Windows to install the update.
For macOS, the process is just as simple. Click the Apple icon on the top left section of the menu and run a system update. Click on “Software Update” and let the utility install any required updates. If you hear pops, cracks, or crackling coming from your headset after that, reset the sound card.
Once the driver has been updated, you generally have to restart your computer or laptop. Log in again to check if the microphone is working or not.
Okay, you’ve tried two methods. Still not working? No need to get worked up. We still have two more options coming your way.
Method 3: Check your audio settings
The mic may be disabled on your device or not set as the default device. Re-enable and set it as the default device by:
- Bring out the Control Panel for Windows or System Preferences for macOS.
- Select Sound.
- Click on the Recording tab and then on an empty section inside the device list. Select “Show Disabled Devices.”
- Right-click on “Headset Microphone” and choose Enable. Right-click on it once more and set it as the default device.
Method 4: Reset your OS
Your operating system might have performed the opposite of what it’s meant to do and corrupted configurations and files. Those may have been the necessary things needed for the proper functioning of the microphone of your HyperX Cloud headset. The only way to fix this problem is by resetting or reinstalling your OS.
But before that, make sure to back up essential files on your other device or the cloud. Afterward, follow any of these procedures depending on the version of your OS:
- If your computer is running on Windows 10, follow this tutorial on resetting the system.
- For older Windows versions, you can use the installation media that came included with your computer to reinstall the OS.
- In the case of macOS:
Intel-based Macs, hold down the power button and select the “Restart” option from the extended pop-up menu. Or, you can click on the Apple icon on the top-left side of the screen and select Restart. Now, hold down Command +R till the logo of Apple appears. Release the keys and you’re done.
For Apple silicon-based Macs, you have to turn the computer off. In this condition, hold down the power button to start the Mac again and hold for a few seconds. You should see “Loading Startup Options” on your startup screen. Select “Options” to enter Recovery.
From there on, you have to enter your account credentials, erase all previous data and you’re pretty much done.
Even after all this, if the HyperX cloud mic not working, it could be a hardware issue. Try contacting Kingston’s customer service for better assistance. Alternatively, you might have gotten a bad piece from HyperX. Look into their customer service too.
You may also like to read: Best Headsets with Microphone for Laptop.